Comments on: TRUSTED CARE

By: Gibson Vedamani

Gibson Vedamani — Fri, 27 Apr 2018 09:45:24 +0000

From the documents that IRF team has created one can understand the hard work done in the area of developing and adopting the right criteria for evaluation and certification of retailers. I am happy to see that the quality management systems and processes have been put on centre stage for achieving the tasks ahead.

By: Ramesh Koregave

Ramesh Koregave — Fri, 27 Apr 2018 09:44:10 +0000

We at BV have gone through all criteria documents as well a certification scheme. With many inputs such as assessment manday calculations, assessment costs, qualifications of personnel involved in audits and decision making….IRF has reached a stage of launching scheme within 17065 compliances by CBs.

By: Trusted Mark Secretariat

Trusted Mark Secretariat — Thu, 26 Apr 2018 11:15:59 +0000

In reply to Sanjay Pandey. Mr. Pandey, Thank you for the feedback comments. We are in receipt of the same and have considered your inputs

By: Sanjay Pandey

Sanjay Pandey — Thu, 26 Apr 2018 11:15:24 +0000

Sportsfit submitted its feedback comments on Trusted Care criteria on 24th June 2016. Hope you have received them?

By: Pushpa Girimaji

Pushpa Girimaji — Thu, 26 Apr 2018 11:12:45 +0000

The IRF Trusted Certificate Scheme for Care (, encompassing fitness, health and wellness, gymnasium) is quite extensive and good. I have however a few important suggestions for the consideration of the Committee:
1. Under B.44 , (g) says: the brand/outlet takes full responsibilities for product safety standards of all its display furnitures, fixtures, H&W accessories, tools and equipments and fitments installed in the outlets.
After this I would suggest the following addition:
(h)The brand/outlet takes full responsibility for the proper calibration and maintenance of all its equipment and fitments ( installed in the outlets) so as to ensure their safety at all times.
2. Again (L) says: The brand/outlet has prescribed quality standard for every product/service category it sells and conducts periodic audits in this regard.
After this, I would like the following addition:
(m):The brand/outlet uses only those therapies/programmes/diet supplements/weight loss products and gadgets validated for their safety and efficacy
3. Under B5.2, (b) says: The REC policy is clearly stated at suitable places . Here I would like the addition of the words: “and on their website”
4.And in the list of laws under B 3.3. I would like some of these laws added:
Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954
Consumer Protection Act
5. I would like to repeat some of the suggestions that I had made for the hypermarkets here too, particularly about fire safety and fire exits, as that is one of the most important safety criteria in all public buildings. So I would like the following addition here too:
The brand/outlet has all fire fighting equipment in place (as required under applicable law) and in working condition and has adequate fire exits to help customers escape in case of a fire and there are prominent signs showing these exits”
6.Again in respect of ethical communication, I would suggest this addition:
The brand/outlets ensure that all promotional practices are fair and comply with consumer protection laws pertaining to unfair and restrictive practices. This is particularly important here because many gymnasiums /weight loss centres are accused of making false claims.
On staff training: suggested addition:
“It is ensured that the staff is educated on the rights of consumers provided under the Consumer Protection Act”.
On REC policy , suggested add:
“REC policy complies with applicable laws, if any”
On the dispute resolution mechanism: suggested addition:
“And the brand publicizes on its website and at its outlet, the complaint resolution procedure and the time frame fixed , for the benefit of customers”

By: Trusted Mark Secretariat

Trusted Mark Secretariat — Thu, 26 Apr 2018 11:11:26 +0000

In reply to Shweta Pandey. Your feedback comments on Trusted Care have been noted and are under consideration suitably

By: Shweta Pandey

Shweta Pandey — Thu, 26 Apr 2018 11:11:09 +0000

The feedback comments on Trusted Care Criteria documents were submitted on 13th July 2016