Comments on: TRUSTED RESTAURANT

By: Monali Mahajan

Monali Mahajan — Fri, 27 Apr 2018 11:08:38 +0000

Licensing and Compliances thereof are two different aspects and differs as per the size and format of the store. However, considering the hypermarket format of the business, below are the broad pointers which need to be covered.1. Shop and Establishment Act. Labour compliances which include licenses, necessary approvals as well as regular online compliances and maintenance of records and registers.2. Considering the Hypermarket format of the business also includes the FSSAI Act as well as Essential Commodities Act needs to be very clearly covered.3. Labeling and Branding Compliances as well as Legal Metrology Act need to be covered in detail including calibration and stamping of weights and measures.4. APMC guidelines and act as well as acts with respect to the regional requirements like Trade Unions, Mathadi etc needs to be covered.

By: Trusted Mark Secretariat

Trusted Mark Secretariat — Thu, 26 Apr 2018 11:59:27 +0000

In reply to Sanjay Singh. Mr. Sanjay Thanks for your feedback. We welcome your inputs and have used them suitably.

By: Sanjay Singh

Sanjay Singh — Thu, 26 Apr 2018 11:59:03 +0000

The feedback comments on Trusted Restaurant Criteria documents were submitted on 5th July 2016

By: Trusted Mark Secretariat

Trusted Mark Secretariat — Thu, 26 Apr 2018 11:57:10 +0000

In reply to Shweta Pandey. Ms. Pandey, Thanks for your comments and suggestions on Restaurant criteria. We incorporated them suitably.

By: Shweta Pandey

Shweta Pandey — Thu, 26 Apr 2018 11:56:54 +0000

The feedback comments on Trusted Restaurant Criteria documents were submitted on 13th July 2016.The comments submitted were also followed by later date telephonic discussion.

By: Dr A K Tyagi

Dr A K Tyagi — Thu, 26 Apr 2018 11:51:45 +0000

Draft criteria for retails brands retailing food and beverages services through brick &Mortar Outlets is very good. We should also include monitoring of Minimum 12 points related to food safety on each outlet.This will full fill significant requirement of Food safety.

By: Rahul Shinde

Rahul Shinde — Thu, 26 Apr 2018 11:50:39 +0000

We have a philosophy called Customer Mania. Our team members go the extra mile to delight our customers. To enhance customer experience we guarantee taste and replace food if customer is not happy.
Our Kitchen tours for customers give them the opportunity to see the quality standards and stringent processes followed at our restaurants in preparing food.

By: Unnat Varma

Unnat Varma — Thu, 26 Apr 2018 11:49:30 +0000

Our team members show 100% YES! Attitude and are indoctrinated with Customer Mania. It is weaved into every aspect of our training.
Our restaurant teams strive to delight our customers and encourage customers to ring the Customer Mania Bell that’s at the threshold of each our restaurants on their way out. The ringing bell tells us minute by minute if we have delighted our customers and encourages us to do even more.

By: Rahul Shinde

Rahul Shinde — Thu, 26 Apr 2018 11:47:56 +0000

We are excited about the Trusted Certification Scheme for Restaurants. We at KFC believe in Customer Mania and to enhance customer experience we guarantee taste and replace food if customer is not happy. We are glad to see the bench marking in different areas from regulatory compliance to systems & customer practices is incorporated appropriately in the Trusted Certification Scheme. We wish success to IRF on the launch of Trusted Mark.

By: Unnat Varma

Unnat Varma — Thu, 26 Apr 2018 11:47:02 +0000

Our team worked closely in developing the Trusted Certification Scheme & look forward to see faster adoption of Trusted Mark in Indian QSR segment. Our systems and practices as well as training & customer response mechanisms such as customers ringing the bell on their way out, are one of a kind in the industry. We believe that Trusted Mark would encourage restauranteurs to innovate continually to ensure customer satisfaction & adhere to quality standards.