Comments on: TRUSTED SHOP

By: R S Roy

R S Roy — Fri, 27 Apr 2018 09:40:29 +0000

Declaration A. Regulatory Compliance (A.1 – A.4)The word Declaration still not deleted. Please do the needful

By: R S Roy

R S Roy — Fri, 27 Apr 2018 09:40:01 +0000

Back to Trusted Document – should be Back to Trusted DocumentsClick should take the visitor to Trusted Documents Page

By: Trusted Mark Secretariat

Trusted Mark Secretariat — Fri, 27 Apr 2018 09:38:47 +0000

In reply to Gopal Naik. Your feedback comments on Trusted shop and Regulatory compliance have been incorporated suitably

By: Gopal Naik

Gopal Naik — Fri, 27 Apr 2018 09:38:10 +0000

We have perused the template sent by you and have following suggestion to make in addition to what has been suggested in the template. It may be noted that some criteria may be dependent upon product specific for the store/ size of the store/ its location i.e. stand alone/mall etc.
Under Regulatory Compliance Template , it will be advisable to put into buckets i.e. licenses/registration/approvals/permission under one category. Having obtained there are license conditions which every License holder is required to comply with the same and hence Compliance is put in a separate bucket.A)Licenses/Registrationa. License under Contract Labour Actb. Certificate of Registration Principal employerc. Licenses by contractorsd. Occupation Certificate for shop/ Completion Certificate for premisese. Approved as Commercial Premises by local authorityf. Trade License /NOCg. Calibration certificate for weighing scaleh. Repacking License under Legal Metrology Acti. Sexual Harassment at workplace Act, 2013j. Insecticide Licensek. Civil Supply License under Essential Commodities Actl. Fire NOC/Fire Advisory Certificatem. Manufacturing License for Bakeryn. Agricultural Produce Marketing Committee (APMC) licenseo. License under Drugs and Cosmetic Act/ OTC (Over the counter) licensep. Non Veg Licenseq. Valet Parking Licenser. Signage/ Hoardings display permission by local authoritys. Consent letter from pollution Control Board to operate DG Sett. Enrollment under PF Act and ESICu. Import licensev. Warehouse (Distribution Centre) /Repacking Centre (RPC) i Repacking License under Legal Metrologyii Factory License
B. Statutory compliance1. Human Resources (Labour Act)a. No. of Employees Working in Store / Zone as per License issued under Shop & Establishmentb. Nomination Of Person by Principal Employer to be present at the time of wage disbursementc. Exit of Female Employees as per timing of Shop & Establishment Act2. Register / Notice Maintaina. Register – Maternity Benefit Actb. Register – Payment of Bonus Actc. Notice of Change / Opening Under Gratuity Actd. Notice of Person Responsible to receive notice under Gratuity Acte. Register of Employee Attendance under Minimum Wages Act / Shops & Establishment Actf. Register – Wages of Employee under – Minimum Wages Act / Shops & Establishment Actg. Register of Leave and Leave Card Under – Minimum Wages Act / Shops & Establishment Acth. Employee File having – Appointment letter, Wages Slip.i. Register of employee – Under ESICj. Register of Over time / Fine / Damages & Lost / Advance – Under Shops & Establishment Act / Minimum Wage Act / Payment of Wages Actk. Inspector Visit Book – Under Shops & Establishment Act / Minimum Wages Act3. Returns – Submit Under Labor Acta. Annual Return under Shop & Establishment Actb. Annual Return – Maternity Benefit Actc. Annual Return – Minimum Wages Actd. Annual Return – Payment Of Wages Acte. Quarterly Return – Employment Exchange Actf. Annual Return – Payment Of Bonus Actg. Quarterly online Submission under Equal Remuneration Acth. Monthly returns of PF, ESIC and LWF (Labour Welfare Fund) contribution
4. Display- Licenses / Abstract / Noticesa. Display of All Licenses / Certificateb. Abstract of All Labor Actsc. Notice of Weekly Store Closer dayd. Notice of holidays and weekly off of the employeee. Display Notice of not working Child Labor in Shop / Establishment in prescribed Formatf. Display the copy “Sexual Harassment Committee” process of reporting5. Administration (Contractor’s Related)a. Register of Muster Roll – Under Contract Labor Actb. Register of Wages – Under Contract Labor Actc. Register of Over time / Advance / Fine / Damages & Lost – Under Contract Labor Actd. Deposit of Full Amount Provident Fund by Contractor as paid by Pantaloonse. Deposit of Full Amount ESIC by Contractor as paid by Pantaloonsf. Return for Commencement & Completion of work by Principal Employerg. Return by Principal Employer for Contract Labour Employedh. Return by Contractor for Contract Labour EmployedC. Other RequirementsA Vendor code of conduct manualb Vendor registration form (Pre verification for enrolment)c. Observance/ adherence to of MSME guidelines for vendorsd. Employee Code of Conduct Manual
Should you require any clarification ,please let us know

By: Trusted Mark Secretariat

Trusted Mark Secretariat — Fri, 27 Apr 2018 09:14:00 +0000

In reply to Hoshi Bhagwagar. Your feedback comments on applicability and non-applicability of criteria for Trusted shop have been incorporated suitably

By: Hoshi Bhagwagar

Hoshi Bhagwagar — Fri, 27 Apr 2018 09:13:16 +0000

Infiniti Retail submitted its comments on Trusted shop Criteria document on 17th June 2016

By: Trusted Mark Secretariat

Trusted Mark Secretariat — Fri, 27 Apr 2018 09:07:27 +0000

In reply to Shalini Chakraborty. Your feedback comments on Trusted shop and Certification scheme in general have been incorporated suitably

By: Shalini Chakraborty

Shalini Chakraborty — Fri, 27 Apr 2018 09:07:05 +0000

Below are few recommendations:
Reference note:1. International standards always have a pre-assessment before applying for the main certification. Pre-assessment help them identify gaps for the certification and also a time is recommended to implement the gaps identified. One an audit is failed, there is a recommended waiting period before reapplying for the certification. As we are looking for small scale shops as part of this certification, I believe pre-assessment will certainly be very helpful.2. Scoring Methodology – I think its vague and left open to the discretion of Auditor. This often created confusion. I have seen this during many audits. Please see an example below from a food safety audit. We need clarity clear guideline on scoring.
Question 1: Are all food handling associates washing hands properly and when appropriate?Proper hand washing is one of the most important preventative behaviors in food safety. It is important to train associates on when and how to wash hands and at the same time emphasize the reality of the risk and the potential to cause real harm. In order to promote the desired behavior, it is important the associate make the connection that they have a personal responsibility for the safety of the products they serve.Departments Evaluated: Meat, Fish/Seafood, Grocery (Produce)For this question: Do not ask associates how they wash their hands. The auditor must observe associates only.Score 1 observation per department if there are less than 3 associates in the departmentScore 2 observations per department if there are 4 – 8 associates in the departmentScore 3 observations per department if there are more than 8 associates in the departmento GreenHands are being washed properlyo Entire process takes 20 sec. No need to time the process exactly, simply use as a guide to determine if hand washing was effectiveo Agitation over entire surface of handso Hands dried with a single use disposable paper towelHands are being washed when appropriateo After using the restroom.o After coughing, sneezing, blowing nose, or touching body partso Immediately before preparing foodo After handling chemicalso After touching or taking out garbageo After touching contaminated surfaceso Before putting on or when changing glovesIf production in the fresh area is finished for the day then check that the hand wash station is properly equipped:o Water available at hand wash sink (markets to add in water temperature specific information if needed)o Single use paper towel availableo Garbage can next to sink has used paper towel in ito Soap
3. Scoring Technique – I would recommend we can have different phases of clearance specially to keep small retailers motivated. They would be highly encouraged to see the progress and gaps they need to fill in to get the certification. Also if during re-certification, they don’t fail rather they slip to previous level. Like if they meet 40% criterion, they clear Phase I, Once they reach 70%, they get to Phase II, once they get 90 plus, they get the certification.
Regulatory Compliance – The list of licenses is indicative. As there are few state level/district level license that are not included. License related to Fire safety are not included. License related to weights & measures not included. There are many other which are critical but are missing from the list. Pre-construction/post construction licenses. Additionally, what about obligations which come with the license

By: Trusted Mark Secretariat

Trusted Mark Secretariat — Fri, 27 Apr 2018 09:05:41 +0000

In reply to Vijay Jain. Your feedback comments on applicability and non-applicability of criteria for Trusted shop and on specific queries on scoring and weightage have been recorded for suitable action

By: Vijay Jain

Vijay Jain — Fri, 27 Apr 2018 09:04:59 +0000

The comments on Trusted shop Criteria document were submitted on 20th June 2016. The comments on scoring and weightage are as follows:-
IRF Q. What should be the minimum qualifying score (out of 100) in Regulatory compliance criteria for the applicant to qualify for the scheme?
Ans. A minimum score of 85 %
IRF Q. What should be the respective weightage to be imparted to all 3 broad Criteria segments (out of a total of 100) in reference to your retail format/segment?
Ans. Regulatory (wt. 25 %) + Practices & systems (wt. 25% + Customer Relations (50%)…?
Suggestion on scoring pattern:-
A – Full conformity with the requirement | Score: 25B – Almost full conformity with the requirement but a small deviation was found |Score: 15C – Only a small part of the requirement has been implemented | Score: 5D – The requirement has not been implemented | Score: 0