Category: Trainers

Zain Shaikh handles Offline Marketing for VERO MODA at BESTSELLER Retail India Pvt. Ltd.

Nikhil has done hotel management from IHM Goa and has been associated with Max at Landmark group for past 10 yrs having at various positions. Presently heading Brand business at Max corporate office along with Spotlight stores pan India. Prior to that hehad been associated with Devyani International Pvt Ltd master franchisee for Pizza Hut in India for almost 3 yes.

He is a retail professional with over 12 plus years of experience in Buying, Planning, Merchandising, and Ecommerce. Have worked across Genders and categories like Apparel – Men’s, Women’s, Kid’s, Footwear and Accesories. With a strong entrepreneurial spirit I have handled verticals right from Product to Sales with complete top and bottom line responsibility of these verticals.

Ekta Malhotra is currently working as Senior Manager- Training & Knowledge Solution with
UK based Certification Body Intertek at their Mumbai office since 2008. She has more than a decade of experience (12 Years) in the field of management systems, auditing and trainings.

She manages Training vertical of business assurance and Accreditation. Her current role also involves performing 3rd party certification, surveillance and re-certification audits in various multi-national companies against compliance requirements of various management systems (namely ISO 9001, ISO 14001, OHSAS 18001, ISO 22301 and ISO 200000-1 & SQP).

As a qualified tutor she has delivered number of public / in-house training programs (Lead
Auditor, Internal Auditor and awareness Courses) for ISO 9001, ISO 140001, OHSAS 180001, ISO 20000-1, EHS Law, SA 8000. She has successfully conducted trainings and performed audit assignments in India and overseas locations. She is also responsible for QMS sector specific areas in technical and operational level as Accreditation Manager, which involves accreditation, auditor qualification, certification authority reviews and client support. In training role, she is involved in new products development, market analysis and development of strategies for business growth.

She holds a Masters degree in Plant Sciences and Graduate diploma in EHS Law. She is a
certified lead auditor for QMS (ISO 9k), EMS (ISO 14k), OHSAS 18000, ISO 22301 & ITSM (ISO 20k). She is also assessment team member for P-CMM. She has rich experience of assessment of quality, safety and environmental management systems and other business excellence models like P-CMM and EFQM in all the sectors. She has worked with organizations like HCL Technologies with their Quality department.

Ekta has conducted 650 trainings (Lead Auditor, Internal Auditor) and 1050 audits (Second Party and Third Party) for ISO 9001, ISO 14001, OHSAS 18001, SA 8000, ISO 20000 and other business excellence models (EFQM) in Intertek Germany, BASF, IDBI Bank, Syngen, Aditya Birla, Bilag Industries (Bayer Group), Raheja Constructions, Wipro, HCL Technologies, Gebbs Technologies, Geometric Limited, KPIT Cummins, Aptech, NIIT, Nucsoft, Arrk Solutions, Zydus and various other business sectors like banking, Education, Software, Textile, Ordinance factory.

Has persuaded education in D.E.(Industrial Electronics), BE (Electronics-Hons.) and has Experience in Database Administration, System Administration, Development, Implementation & Maintenance, Infrastructure Practice Lead, Delivery head, Senior Manager databases,
With Educational background as Diploma in Industrial Electronics & Degree in Electronics Engineering from Mumbai University and 23 years of working experience in the field of Information Technology in various segments like Software development Q.A. and Q.C. , Testing /Hardware/Networking/Web technologies/Training and software project management. Successfully completed
The IRCA UK Certified LA certification Course, in ISO 9001:2008, Quality Management Systems.
The IRCA UK Certified LA certification Course, in ISO 27001:2005, Information Security Management Systems.
The IRCA UK Certified LA certification Course, in ISO 18001:2007, Occupational Health Safety Assessment Series (OHSAS)
HANBAN, Beijing , China Language Center Electronics Media Certified Certification for International Chinese Language Proficiency Test Level 1 , HSK-1

He has a B.Tech. ( Metallurgical engg) from IIT Mumbai.

With a total work experience of more than 26 years he has been associated with the following organisations:

A] New Standard Engg. Co. : Production in Steel & Cast Iron Foundry – 2 years

B] Bharat Wire Rope Mfg.Co. : QA – Material Inspection, Laboratory , Third party inspection coordination , QMS implementation – 2 years

C} Voltas Ltd.: Air conditioning & Refrigeration Mfg, MEP Projects – QA, Production, Works Administration, Procurement, Strategic sourcing and Supply chain in Projects ,Business Excellence and Product Sales – 22 years

D] TuV India Pvt.Ltd. – Since Jan 2017 – Integrated Management Systems – Principal Trainer and Auditor

He Has successfully completed the following:

The IRCA UK Certified Lead Auditor certification Course, in ISO 9001:2008 and ISO 9001:2015, Quality Management Systems.

The IRCA UK Certified Lead Auditor certification Course, in ISO 14001:2015, Environmental Management Systems.

The IRCA UK Certified Lead Auditor certification Course, in ISO 18001:2007, Occupational Health Safety Assessment Series (OHSAS)

Senior Assessor – Business Excellence in Tata Group for Tata Business Excellence Model based on Malcom Baldridge National Quality Award , US , Criteria.

Certified Quality Analyst by TQMS

With over 17.5 years of experience, he has been associated with Management Systems for most of his career. His exposure to Management System Training, Auditing and implementation covers domains like Engineering Design, Delivery of Third Party Certification Services, Supply and Distribution and Manufacturing.

He has worked in several senior positions and have hand-on experience in delivery of Certification Services, Training, System Implementation and Management, Network support service operations, Technical, Project and General Management. He has been previously associated with organisations like Bureau Veritas Certification, Jacobs Engineering, Reliance Petroleum and Crompton Greaves.

He is currently Head – Mumbai Region and Accreditation Manager at TUV India Pvt. Ltd., Mumbai

· The IRCA Certified Lead Auditor certification Course, in ISO 9001, Quality Management Systems.

· The IRCA Certified Lead Auditor certification Course, in ISO 14001, Environmental Management Systems.

· The IRCA Certified Lead Auditor certification Course, in ISO 18001, Occupational Health Safety Assessment Series (OHSAS)

· The IRCA Certified Lead Auditor certification Course, in ISO 27001:2005, Information Security Management Systems (ISMS)

· The APMG recognised Certified Lead Auditor certification Course, in ISO 20001-1, Information Technology Service Management (iTSMF)

· The IRCA Certified Lead Auditor certification Course, in ISO 50001, Energy Management Systems (EnMS)

At 23, armed with a natural flair for being friendly and pragmatic, Ruth began working in operation at Hidesign with no prior retail experience. Making the most of a challenging phase in the West, she emerged as a young leader and ace fire-fighter. Her performance in Mumbai landed her in Hyderabad as the company’s youngest Regional Head, where once again she proved she was tougher than she looked. Ruth’s talent for writing was soon discovered and she co-authored the company’s first brand book. She now uses her years of front end experience to lead the training and visual merchandising to enhance the customer experience.

Starting as a customer ten years ago, then a consultant five years later, to joining the management board three years back, Sachin’s connection with Enrich Salons & Academy just got stronger along the way. Through this time he has seen the institution from outside in, a perspective that has helped immensely.  He has brought his understanding of consumer behavior, communication, and new age mediums to have a better quality of engagement with the customers, by articulating and nurturing the brand essence both outside and inside the company. At a time that it grew significantly in just a few years to its present presence of five cities, fifty eight salons, serving over a lakh of customers month on month.

After two decades of building brands in the advertising industry across a whole host of industries, Sachin decided to go independent and explore brand building by working as a white-labeled consultant from within organizations. The first few mandates were from consultancies in brand valuation, advertising and retail. In addition he also got back to his passion for teaching with a stint in the business school from where he graduated. Enrich Salons & Academy started as one such consulting assignment that just grew and grew.

In this age of Customer Experience, it is critical that Enrich focusses on initiating and managing a whole host of processes across all Customer touch points. Whether it is segmentation of customers, using analytics to identify better ways to fulfil their requirements, initiating conversations that help get Customer feedback, making inroads into digital space, harnessing new technology platforms for acquiring new or managing these, Sachin’s effort is to ensure that Enrich is ahead of the curve.